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Posted on 05/20/2020 in Business

How to Communicate Effectively in a Business Environment in Jamaica

How to Communicate Effectively in a Business Environment in Jamaica

How to Communicate Effectively in a Business Environment in Jamaica

In every successful business effective communication is the key. Many leaders of huge corporations have discovered this as the main ingredient to ensure success versus having a dogmatic approach to dealing with staff. Great communication is imperative in comparison to a poor leader. 

In Jamaica, great communication enables staff to understand and eliminates anyone's misunderstanding instructions. Being open in what you want to be done ensures jobs get done quicker and creates a professional environment for growth. Targets are met readily, and there is confidence in the leaders as staff sees there is clear and definite respect for them. Open communication is what this is called.

Some very simple but effective tools can be used to get the positive results you desire within your business. They may be used not necessarily in the way it is listed, but implementing them as your daily routine is very important.

Firstly: Open Staff Meetings

As mentioned above, create a working environment that you can have unscheduled meetings whenever you have issues to iron out. It does not have to be a long meeting; just ensure staff understands your mind and how to get the job at hand done. You can communicate on a one to one basis, though in a group, and they will understand your passion. 

Secondly: Utilize your Email 

Follow up on the open staff meeting with an email. This will ensure there is a dated and hard copy of what was discusses. The medium can also be used for more communication and does not interrupt work. It also allows you to have staff know you are aware of any issues or just to compliment on a job well done. In Jamaica social media is a big part of communication, so not only use emails but create a WhatsApp group. This gives everyone the chance to be in the know continuously. Since offices have computers, it is a good tool to utilize.

Thirdly: Building a Relationship

Not all staffs have the same issues. Not all staff is given the same task. It is important if you need to do a reprimand or clear talking to; you do it in person. Not shouting across the office and embarrassing the member. Set a time; have them with you in closed-door space and talk. It is good also to make direct eye to eye contact during the one on one. 

Many businesses in management enjoy an open door policy. This creates the atmosphere of staff knowing you are always available to them. It also eliminates tension. Any manager that sits behind closed doors gives the impression you are unapproachable. Not to say there are not times you need to close your door; it just means they are clear on your objectives as their boss. 

Fourthly: Staff Upgrade

Progressive staffs are the well-trained staff. It is good to do this even once per year. Your company is growing and upgrading staff members ensures there is upward growth within the ranks. You can appraise members quarterly or yearly, and this gives you a good understanding as to qualifications. It also shows you are interested in the wellbeing and permanence of who you have in your employ. 

Fifthly: Be the Boss

Not because you do all of the above effectively means you are respected. It is also important your staffs understand you are their boss. Be confident in your approach to what you do and in talking never assume the understanding is there. It is always good to communicate not with a Harvard Educated vocabulary, but simple vocabulary. Many persons may not be as educated as you; so being ambiguous and wanting to seem big will send the wrong message. Persons will not understand, and the frustration will be to explain again, which makes for time lost.

Inject some humor in your communication as well; it helps to fix the message in the minds of persons. Using presentations as a communication tool is also a good way of ensuring the message is brought over clearly. Any graphical presentation is readily digested and will be indelibly fixed in the minds of the staff. 

Sixthly: Encourage Suggestions

It is a great boss that encourages staff input and ideas. Encourage this always, although you may be in the office daily, there are things you may not know that is happening or difficult to deal with. Many businesses have solved problems by just listening keenly to staff ideas and implementing their ideas. Not all are workable, but let them know you are open to suggestions. 

While listening, never come across as them being a bother or wasting your time. As far as manners go, it is important to make eye contact, smile, and respond to the idea of being interested. This will encourage your staff to know you think highly of them even wanting to help in solving issues. They know they are a part of the solution and not the problem.

Seventhly: Do what you say

The staff must see you following and doing your suggested rules. It should not be a “Do as I say, but not as I do!” Implementing a rule must not be just for them. They must see you leading in the direction as well. You will have more co-operation than excuses as to why they don’t comply. Bosses are expected at times to roll up their sleeves and get in the trenches with staff. 


The overall message is communicating in the workplace. The importance of working smart, sharing information, and reaching goals, creates unity.  It eliminates repetition, frustration, and misunderstandings. 


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